BankProspector - Login Trouble

Trouble Logging In?

If you're unable to log in, it’s often due to a browser issue such as cached data or cookies.

Step 1: Clear Cache or Refresh the Page

If you’re experiencing a login loop (logging in and immediately being logged out), try a hard refresh:

Mac (Chrome/Safari/Edge):

• Hold Shift and click the Reload button
• Or press Command + Shift + R

Windows (Chrome/Edge):

• Hold Ctrl and click the Reload button
• Or press Ctrl + F5

You can also clear your browser’s cache and cookies if the issue persists.

Step 2: Reset Your Password

If you’ve forgotten your password, click “Forgot Password?” on the login page and follow the instructions sent to your email.

Still Having Trouble?

If you’re still unable to log in after trying the steps above, please contact our team:

• Use the help widget in the bottom-right corner of the site, or
• Email

We can assist with manually resetting your access if needed.